Manual handoffs between tools
The same update gets typed into the CRM, a sheet, and a chat. One missed field and the next person starts from zero.
We map how the work moves today, then automate the step that eats the most hours. Built on the tools you already pay for. First workflow live in days to about 2 weeks, from €500.
Most teams have tried an AI tool. Few have wired it into the daily steps, data, exceptions and approvals. We map your process first, build on the tools you already pay for, and keep a person in charge where it matters.
The same update gets typed into the CRM, a sheet, and a chat. One missed field and the next person starts from zero.
Quoting, status checks, and data entry that take time away from the work that actually grows the business.
By the time someone gets to a quote or a question, the moment is gone.
A workflow that breaks silently is worse than no workflow at all. People go back to doing it by hand just to be safe.
Four kinds of automation, from simple to advanced: workflows with clear rules, answers from your own documents, AI that does one task inside a workflow, and full AI products. Voice, vision, image and video when the job needs them.
Clear rules, and a person approves anything sensitive before it goes out.
Answers from your docs and systems, with the source shown.
AI that does one job inside a workflow.
A complete loop you run as a product, not a one-off automation.
Channels
Voice AI
Phone and voice that book or route
Vision AI
Read what a camera or scan sees
Image AI
Images for your offers and documents
Video AI
Short videos where they help sell or explain
Pick your industry, then toggle a workflow. See the real steps, before to after, and why it pays.
Logistics
Before
The team updates three systems and a customer sheet by hand.
After
One update lands everywhere and notifies the right channel.
Why it pays: Hours back each week; fewer “where is my order?” messages.
Operations program
Open monthly program →Real systems, live today, including load tracking at Zonik AI, a logistics product we co-founded.
We map how the business runs, then automate what holds up live. Human approval where it matters.
We know how deals, handoffs and follow-ups break in the real world. Clear questions, clear process.
Years integrating complex systems taught us to design around constraints, edge cases, and operators - not happy-path demos.
Systematic discovery, owned workflows, human approval where it matters. Clients see the approach before they see the build.
automations shipped
on Clutch and Upwork
Ops saved a week for Lead Agents, about
weeks, often less, to a first live workflow
Off-the-shelf tools are built for the average company. Custom automation follows your process, your rules and your language.
Built on the steps your team already follows, including the exceptions a generic tool leaves to people.
Documents, forms and messages in the language and format your market expects.
Your CRM, inbox and main system stay. We connect them instead of adding another app to learn.
You own the workflows, accounts and documentation. No per-seat licence for what we build; outside tools stay on your own accounts.
Overall, the team has performed betterthan any other projectI've worked on in the IT industry.
150+ verified professionals in the first 60 days
Clutch review
Radu Antohe
Founder, PublicLink
PublicLink

Founder, Slikaj sa psima
“I was losing track of bookings and constantly dealing with confusion about who was coming when. The new system handles everything automatically - so no more papers and chaos around me. Big thanks to Eterna team for being there the whole process.”
Bookings now handled automatically

Founder & CEO, Global 8 Connect
“Working with Marko at Eterna on the development of my B2B platform has been an exceptional experience. Communication was outstanding from day one; they were always highly attentive to details and proactive. Despite a significant time zone difference, they were incredibly responsive, consistently answering questions and resolving doubts in less than 24 hours.”
An MVP launched across time zones

Founder & CEO, Stretch Well - a product we co-founded
“This platform lets us help the thousands of followers who couldn't access our stretching services before - with our own app. The whole process was cool, and the team solved all the technical challenges we worried about, especially around video security.”
A stretching app with secure video

Co-founder, Relative Innovations
“Working with Marko has been an incredible experience from start to finish. He went above and beyond to bring our vision for our CRM platform to life not only executing what we asked for, but also offering valuable suggestions that improved the overall design and functionality.”
A custom CRM platform, built end to end
“I was losing track of bookings and constantly dealing with confusion about who was coming when. The new system handles everything automatically - so no more papers and chaos around me. Big thanks to Eterna team for being there the whole process.”

Ksenija Jovanovic
Founder, Slikaj sa psima
Free 30-minute audit call. We map how the work really moves, the tools, the people and where hours disappear, and name the first workflow to build.
Build the workflow that saves the most: live, monitored, with its failure paths tested.
Agree signals before go-live (speed to lead, booking %, cycle time, exception rate). Show the effect of that lever.
Ongoing maintenance, priced separately and always offered: monitoring, fixes and alerts, so the team stops double-checking by hand.
Automate the next step that costs hours, and add an app when you need one place to run it all.
This is what separates a Zap from a system. We wire each layer cleanly and keep ownership with you.
A consistent meaning for what a lead, an order, or a status actually is in your business.
Structured storage with audit trails and proper state management.
n8n as the primary engine; Make or Zapier where your setup already lives there; custom code where volume or reliability calls for it.
The tools your team already opens every day - connected once, correctly.
Intelligence on top of the workflow - models, knowledge from your data, agents, and voice, vision, image or video when the channel needs them.
Monitoring and human checkpoints so nothing goes off the rails quietly.
Automations start from €500. Prove one workflow, then keep shipping under Freight Operations, Legal Operations, or Accounting Operations when you need ongoing build and maintenance.
One automation that saves the most time, live and monitored - from €500. The start for most companies.
Start with a free audit. Automations start from €500 - exact scope lands after we map the process.
“I'm not into apps, but we needed solution as we were constantly dealing with missing inventory and couldn't track who sold or bought what. The TapAPP Marko made solved it easily and our inventory management is at least 50% faster now.”

Boban Miljkovic
CEO, Tap Group
Rough math you can edit. Not a guarantee, just a starting point for the audit call.
Hours saved / week
16.8 hrs
Monthly savings
€1,819
Yearly savings
€21,823
Payback
< 1 mo
One-off automation: €500
Estimate only. Real savings depend on process quality, edge cases, and adoption.
Most businesses run on four lanes. Pick where hours disappear - we audit that path first.
Select a lever that feels pinched - that is usually where we start.
Marketing
Get seen. Turn attention into intent.
Attract
Book
Sales
Turn intent into customers. Grow lifetime value.
Win
Grow
Delivery
Deliver the work. Handle exceptions.
Ship
Recover
Ops
Capture data once. Keep control.
Record
Govern
Fix this first · Marketing / Book
Show rate
Share of interested leads that book and show
Turn attention into a real next step
Booked calls, form fills
More creative, more leads, or more headcount into a pinched stage just makes a bigger puddle. We find the thin spot in the process, fix that lever first, measure the effect, and add metrics so the team can trust it.
More ads into a broken booking flow just makes a bigger mess.
Ask AI about us
Book a free 30-minute audit. We will map the highest-ROI workflow to automate first - no cost, no obligation.
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