Eterna Creative

Fewer manual tasks. Faster workflows.

We map how the work moves today, then automate the step that eats the most hours. Built on the tools you already pay for. First workflow live in days to about 2 weeks, from €500.

PublicLink
Relative Innovations
ProSafeNet
FacelessStar
Tap app
PetGo Buddy
Global 8 Connect
Lead Agents
PublicLink
Relative Innovations
ProSafeNet
FacelessStar
Tap app
PetGo Buddy
Global 8 Connect
Lead Agents
The problem

AI is everywhere. Process still isn't.

Most teams have tried an AI tool. Few have wired it into the daily steps, data, exceptions and approvals. We map your process first, build on the tools you already pay for, and keep a person in charge where it matters.

Manual handoffs between tools

The same update gets typed into the CRM, a sheet, and a chat. One missed field and the next person starts from zero.

Repetitive admin that eats the day

Quoting, status checks, and data entry that take time away from the work that actually grows the business.

Slow responses that cost deals

By the time someone gets to a quote or a question, the moment is gone.

It breaks and nobody knows

A workflow that breaks silently is worse than no workflow at all. People go back to doing it by hand just to be safe.

The solution

From simple rules to full AI products

Four kinds of automation, from simple to advanced: workflows with clear rules, answers from your own documents, AI that does one task inside a workflow, and full AI products. Voice, vision, image and video when the job needs them.

Workflow automation

Clear rules, and a person approves anything sensitive before it goes out.

Answers from your documents

Answers from your docs and systems, with the source shown.

AI agents

AI that does one job inside a workflow.

Full AI products

A complete loop you run as a product, not a one-off automation.

Channels

  • Voice AI

    Phone and voice that book or route

  • Vision AI

    Read what a camera or scan sees

  • Image AI

    Images for your offers and documents

  • Video AI

    Short videos where they help sell or explain

Use cases

Highest-ROI automations by industry

Pick your industry, then toggle a workflow. See the real steps, before to after, and why it pays.

Logistics

Status sync across systems

  1. TMS status update
  2. Normalize fields
  3. Sync CRM + sheet
  4. Notify customer channel
  5. Log for audit

Before

The team updates three systems and a customer sheet by hand.

After

One update lands everywhere and notifies the right channel.

Why it pays: Hours back each week; fewer “where is my order?” messages.

Operations program

Open monthly program →
Case studies

Proof we deliver - not a promise we will

Real systems, live today, including load tracking at Zonik AI, a logistics product we co-founded.

Why this works

We think before we touch a workflow

We map how the business runs, then automate what holds up live. Human approval where it matters.

Sales + business logic

We know how deals, handoffs and follow-ups break in the real world. Clear questions, clear process.

Custom systems experience

Years integrating complex systems taught us to design around constraints, edge cases, and operators - not happy-path demos.

Methodical from day one

Systematic discovery, owned workflows, human approval where it matters. Clients see the approach before they see the build.

30+

automations shipped

5

on Clutch and Upwork

15h

Ops saved a week for Lead Agents, about

2

weeks, often less, to a first live workflow

Why custom

Built for how you work

Off-the-shelf tools are built for the average company. Custom automation follows your process, your rules and your language.

  • Your process, not a template

    Built on the steps your team already follows, including the exceptions a generic tool leaves to people.

  • Local rules and your language

    Documents, forms and messages in the language and format your market expects.

  • Around the tools you keep

    Your CRM, inbox and main system stay. We connect them instead of adding another app to learn.

  • Yours to keep

    You own the workflows, accounts and documentation. No per-seat licence for what we build; outside tools stay on your own accounts.

Client stories

What clients say after we connect the work

Overall, the team has performed betterthan any other projectI've worked on in the IT industry.

150+ verified professionals in the first 60 days

Clutch review
Radu Antohe

Radu Antohe

Founder, PublicLink

PublicLink

PublicLink
Ksenija Jovanovic

Ksenija Jovanovic

Founder, Slikaj sa psima

“I was losing track of bookings and constantly dealing with confusion about who was coming when. The new system handles everything automatically - so no more papers and chaos around me. Big thanks to Eterna team for being there the whole process.”

Bookings now handled automatically

Tania Espinoza

Tania Espinoza

Founder & CEO, Global 8 Connect

“Working with Marko at Eterna on the development of my B2B platform has been an exceptional experience. Communication was outstanding from day one; they were always highly attentive to details and proactive. Despite a significant time zone difference, they were incredibly responsive, consistently answering questions and resolving doubts in less than 24 hours.”

An MVP launched across time zones

Miloš Djordjevic

Miloš Djordjevic

Founder & CEO, Stretch Well - a product we co-founded

“This platform lets us help the thousands of followers who couldn't access our stretching services before - with our own app. The whole process was cool, and the team solved all the technical challenges we worried about, especially around video security.”

A stretching app with secure video

Stefanie Herbert

Stefanie Herbert

Co-founder, Relative Innovations

“Working with Marko has been an incredible experience from start to finish. He went above and beyond to bring our vision for our CRM platform to life not only executing what we asked for, but also offering valuable suggestions that improved the overall design and functionality.”

A custom CRM platform, built end to end

“I was losing track of bookings and constantly dealing with confusion about who was coming when. The new system handles everything automatically - so no more papers and chaos around me. Big thanks to Eterna team for being there the whole process.”
Ksenija Jovanovic

Ksenija Jovanovic

Founder, Slikaj sa psima

How the audit works

Audit first. Live in weeks.

Audit

Free 30-minute audit call. We map how the work really moves, the tools, the people and where hours disappear, and name the first workflow to build.

  • Free audit
  • Your existing tools
  • First workflow named

Build

Build the workflow that saves the most: live, monitored, with its failure paths tested.

  • Custom, not templates
  • Human approval
  • Go-Live Guarantee

Measure

Agree signals before go-live (speed to lead, booking %, cycle time, exception rate). Show the effect of that lever.

  • Signals agreed first
  • Before and after
  • Exception rate

Maintain

Ongoing maintenance, priced separately and always offered: monitoring, fixes and alerts, so the team stops double-checking by hand.

  • Monitoring
  • Small changes
  • Maintenance

Grow

Automate the next step that costs hours, and add an app when you need one place to run it all.

  • Adjacent levers
  • A front end
Stack

Every layer, not just the visible workflow

This is what separates a Zap from a system. We wire each layer cleanly and keep ownership with you.

01

Data layer

A consistent meaning for what a lead, an order, or a status actually is in your business.

  • Source of truth
  • Definitions
  • Clean fields
02

Database layer

Structured storage with audit trails and proper state management.

  • Supabase
  • Xano
03

Automation layer

n8n as the primary engine; Make or Zapier where your setup already lives there; custom code where volume or reliability calls for it.

  • n8n
  • Make
  • Zapier
04

Integration layer

The tools your team already opens every day - connected once, correctly.

  • HubSpot
  • Notion
  • Gmail
  • Sheets
05

AI layer

Intelligence on top of the workflow - models, knowledge from your data, agents, and voice, vision, image or video when the channel needs them.

How we build with AI →

06

Testing & governance

Monitoring and human checkpoints so nothing goes off the rails quietly.

  • Logs
  • Fallbacks
  • Approvals
Engagement types

One starting price, then a program

Automations start from €500. Prove one workflow, then keep shipping under Freight Operations, Legal Operations, or Accounting Operations when you need ongoing build and maintenance.

Start with a free audit. Automations start from €500 - exact scope lands after we map the process.

“I'm not into apps, but we needed solution as we were constantly dealing with missing inventory and couldn't track who sold or bought what. The TapAPP Marko made solved it easily and our inventory management is at least 50% faster now.”
Boban Miljkovic

Boban Miljkovic

CEO, Tap Group

ROI

Estimate what a workflow could save

Rough math you can edit. Not a guarantee, just a starting point for the audit call.

Compare payback against

Hours saved / week

16.8 hrs

Monthly savings

€1,819

Yearly savings

€21,823

Payback

< 1 mo

One-off automation: €500

Estimate only. Real savings depend on process quality, edge cases, and adoption.

Bottleneck Map

Four lanes. Pick where hours disappear.

Most businesses run on four lanes. Pick where hours disappear - we audit that path first.

Select a lever that feels pinched - that is usually where we start.

01

Marketing

Get seen. Turn attention into intent.

Attract

Book

02

Sales

Turn intent into customers. Grow lifetime value.

Win

Grow

03

Delivery

Deliver the work. Handle exceptions.

Ship

Recover

04

Ops

Capture data once. Keep control.

Record

Govern

Fix this first · Marketing / Book

Show rate

Share of interested leads that book and show

Turn attention into a real next step

Booked calls, form fills

Book a free audit call
Bottleneck Map

Fix the narrowest step first

More creative, more leads, or more headcount into a pinched stage just makes a bigger puddle. We find the thin spot in the process, fix that lever first, measure the effect, and add metrics so the team can trust it.

Offer
Leads
BookFix this first
Nurture

More ads into a broken booking flow just makes a bigger mess.

  1. 01Map the work, step by step
  2. 02Find the slow step, with numbers
  3. 03Ship one high-ROI workflow
  4. 04Measure before/after
  5. 05Add alerts and monitoring
Questions

Automation FAQ for business owners

Ask AI about us

Want to know more?

Ready to remove manual work?

Book a free 30-minute audit. We will map the highest-ROI workflow to automate first - no cost, no obligation.

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