Eterna Creative

How we handle your data and security

We don't hold SOC 2, ISO 27001, or any other security certification. This page describes what we do instead: hosting you control, access by role, AI that never trains our models on your data, and a plan for when something goes wrong.

What we do

What we do

AI providers

We usually build with OpenAI and Anthropic, and we've worked with more than 10 AI providers. We use whichever one your needs and your legal requirements allow.

Hosting region

You choose where your data is hosted: the EU or the US.

Agreements

We sign an NDA on almost every project, and a data processing agreement when your data needs one.

Model training

We never train our own models, or any model reused across clients, on your data, and we don't use AI providers that train on it by default. If you want a model that learns from your work, we can train one that is yours alone, on your written instruction and inside your own accounts.

Local AI

For regulated work, we can build with a local or self-hosted model, so your data stays on your network. It costs more and performs differently, and we say both up front.

Access control

Access to your systems - code repositories, no-code platforms, your project portal - is set up per client, by role.

Team agreements

Everyone on our team works under an agreement with us, and loses access when they stop working with us.

Client ownership

You own the code, workflows, accounts and documentation.

Subprocessors

Who else touches your data

Used only where the project needs them, and not every project uses all of these. The full list for your build comes with your Blueprint and again at handover.

Anthropic

Anthropic

AI model provider

When Claude is the model used for the build

OpenAI

OpenAI

AI model provider

When GPT models are the model used for the build

Supabase

Supabase

Database and backend hosting

Custom application builds on Supabase

Vercel

Vercel

Application hosting

Custom application and website builds

Bubble

Bubble

No-code application platform

No-code builds

n8n

n8n

Automation and workflow platform

Automation engagements

Make

Automation and workflow platform

Automations where your setup already runs on them

Zapier

Automation and workflow platform

Automations where your setup already runs on them

Xano

Xano

Backend platform

Some application and automation builds

Webflow

Website platform

Website builds on Webflow

Data flow

How your data moves

Your data enters the system you control - your CRM, your inbox, your uploaded files, or directly from your own users.

Incident response

If something goes wrong

We monitor for problems, contain and fix quickly, and tell you within 72 hours of confirming an incident that affects your data.

Within 72 hours

We monitor, contain, and tell you within 72 hours.

Agreements

Agreements on request

We sign an NDA on almost every project, and a data processing agreement when your data needs one.

Security questionnaire

Ask for a data processing agreement or our full security questionnaire pack and we'll send it.

  • GDPR and the EU AI Act

    We don't sell certificates. We design for your obligations from the start: a data processing agreement when needed, hosting in the region you choose, and access limited by role. If what you want to build falls under the EU AI Act, we'll tell you on the first call what it means for the design, which usually comes down to human oversight and a clear record of what the AI did.

    See the full methodology

Have a security questionnaire?

Send it over and we'll fill it out from this page, plus whatever's specific to your project.

Book a free strategy call