Attract - work can’t find a clean path in
Website doesn’t convert, no booking or qualifier, ads dump into a shared inbox
AI prepares. The lawyer decides.
Legal Operations is a monthly AI automation program for law firms: we build and maintain what still happens by hand around your practice software.
The problem
Matters pile up. Admin eats judgment.
Six stages from first enquiry to paid invoice. If these still run on inboxes and memory, the bottleneck isn't your practice software - it's everything around it.
- 33% of law firms responded to an emailed inquiry; 40% answered the phone; 48% were unreachable by phone. (Clio Legal Trends Report, 2024)
- Individual lawyer AI use rose from 27% in 2024 to 69% in 2026; firm-level adoption was 46%. (8am Legal Industry Report, 2026)
Run the short diagnostic for a rough hours estimate - not a full audit. On the free audit call we replace it with your real numbers and name the first build.
Capture - enquiries stall in the first hour
No same-day response, no acknowledgement, conflict or fit lives in someone’s head
Quote & win - proposals start from scratch
Fees typed by hand, slow follow-up, pricing rules not written down
Deliver - packs and forms get re-typed forever
Old Word files, local court forms, the same facts entered in three places
Status - clients keep asking “where are we?”
Repeated status questions, no place for clients to see progress, chasing missing documents
Bill & deadlines - memory does the job
Time reconstructed later, invoices built by hand, deadlines and exceptions surface too late
The solution
Custom AI legal process automations
We don’t drop a project and disappear. We stay in the firm’s operation.
Map what still burns hours
A free audit of how intake, documents, deadlines, and client updates really move today - in your words, not a template.
Ship the highest-ROI fix next
A clear next fix: intake, document assembly, deadlines, voice, or a small internal tool - with approval gates sized in from day one.
Keep what you have live
APIs change. Models change. We monitor and fix what’s already running while the next build is underway.
Review what moved
Each month: what shipped, what it changed, and what’s next on a backlog partners can see.
What changes
Less admin. More judgment time.
Same idea every time: remove the handoff your team still does because no product covers your process - with a lawyer on every client- or court-facing step.
Intake that arrives ready
- Structured enquiry before a lawyer opens it
- Conflict-check prompts and routing by practice area
- Instant acknowledgement and scheduling
- Triage drafts - lawyer decides who to take
Documents that assemble themselves
- Assembly from your templates - contracts, filings, engagement letters
- Extraction into structured matter data
- Clause and risk flags against your playbook, for review
- Local-jurisdiction forms in editable Word
Deadlines with an owner
- Deadline extraction from documents and correspondence
- Procedural tracking against local rules
- Matter routing by practice area and workload
Client updates without the chase
- Drafted status updates for lawyer approval
- Routine questions with clear escalation
- Follow-up on outstanding client documents
Case studies
Proof we deliver - not a promise we will
Real systems, live today, including load tracking at Zonik AI, a logistics product we co-founded.
Why this works
It works around your practice tools
Your practice software holds the matters. We handle everything that still happens by hand around it. Practice software and drafting tools cover the generic layer. They don’t cover your local forms, firm templates, messy handoffs between email and calendar, or intake that dies in an inbox overnight. Individual GenAI use doesn’t fix that either - the firm still needs routing, approval, and measurement.
AI prepares, the lawyer decides
Every client- or court-facing step has an approval checkpoint. The system prepares the file; your lawyer reviews it. That’s the product - not a policy slide.
Confidentiality and privilege
We say it before you ask: where your data is hosted (the EU or the US, your choice), who can see it, and how AI treats it. We never train our own models on your data. If you want a model that learns from your documents, we can train one that is yours alone, on your instruction, inside your accounts.
Go-live guarantee
If the first build misses the agreed date because of us, we keep working at no extra cost until it’s live.
Human approval, built in
No AI-generated output reaches a client, a court, or a filing without a lawyer reviewing and approving it.
We measure before we build
Every build starts with an agreed operational metric. We don’t invent percentage savings.
Security and data
Your data, your rules
Client files are the most sensitive thing a firm holds. Here is how we handle them, before you have to ask.
You choose where it lives
Your data is hosted in the EU or the US, your choice. Access is set up per firm, by role, and ends when someone stops working with us.
AI that learns only for you
We never train our own models, or any model reused across clients, on your data, and we don’t use AI providers that train on it by default. If you want a model that gets better on your documents, we can train one that is yours alone, on your written instruction.
Local AI when the work needs it
For regulated work, we can build with a local or self-hosted model, so client data stays on your network. It costs more and performs differently, and we say both before you decide.
Agreements before access
An NDA on almost every project, and a data processing agreement when your data needs one.
A plan for when something goes wrong
We monitor, contain, and tell you within 72 hours of confirming an incident that affects your data.
GDPR and the EU AI Act
We don’t sell certificates. We design for your obligations from the start, and your own counsel decides what they require. If a build falls under the EU AI Act, we say on the first call what it means for the design: usually human oversight and a record of what the AI did.
Why custom
Built for your firm, not every firm
Worldwide legal software is built for the average firm. Your work runs on local rules, local forms and habits that took years to get right.
Your jurisdiction, not the average one
Local court forms, filing rules and deadlines that a worldwide product won’t build for one country.
Your templates and your way of working
Built on the letters, packs and steps your firm already uses, in your language, not a generic workflow you adapt to.
Around the software you keep
Your practice software stays the record. We connect what happens around it instead of asking you to switch.
Yours to keep
You own the workflows, accounts and documentation. No per-seat licence for what we build; outside tools stay on your own accounts.
Client stories
What clients say after we connect the work
Overall, the team has performed betterthan any other projectI've worked on in the IT industry.
150+ verified professionals in the first 60 days
Clutch review
Radu Antohe
Founder, PublicLink
PublicLink
Stefanie Herbert
Co-founder, Relative Innovations
“Working with Marko has been an incredible experience from start to finish. He went above and beyond to bring our vision for our CRM platform to life not only executing what we asked for, but also offering valuable suggestions that improved the overall design and functionality.”
A custom CRM platform, built end to end
Tania Espinoza
Founder & CEO, Global 8 Connect
“Working with Marko at Eterna on the development of my B2B platform has been an exceptional experience. Communication was outstanding from day one; they were always highly attentive to details and proactive. Despite a significant time zone difference, they were incredibly responsive, consistently answering questions and resolving doubts in less than 24 hours.”
An MVP launched across time zones
Miloš Djordjevic
Founder & CEO, Stretch Well - a product we co-founded
“This platform lets us help the thousands of followers who couldn't access our stretching services before - with our own app. The whole process was cool, and the team solved all the technical challenges we worried about, especially around video security.”
A stretching app with secure video
How we work
Audit to growth. One partner throughout.
Audit
A free audit call. We map how the work really moves today, name the highest-ROI first build, and agree how we will measure it.
Blueprint
A written plan for the first build: scope, where a person approves, the agreed operational metric, and the go-live date.
Development
We build it around your tools, not instead of them, with a human approval checkpoint on anything that reaches a client.
Go live
It goes live and stays monitored. If the first build misses the agreed date because of us, we keep working at no extra cost until it is live.
Growth
We keep what is live healthy, review each month what moved, and ship the next highest-ROI fix from a backlog you can see.
Working together
What's in. What's out.
Where we usually start
- 1.Same-day intake acknowledgement and structured capture
- 2.Conflict / fit check that isn’t only in someone’s head
- 3.Document and pack assembly from firm templates - lawyer approves
- 4.Status answers without rewriting the same reply
- 5.Deadline and exception watch before it’s already late
Full sequence: Five first automations for law firms.
You get
- Human approval checkpoints on everything client- or court-facing
- Monitoring and fixes on everything already live
- A monthly review with clear next steps
- A backlog partners can see - not a black box
You don’t get
- Any legal advice, legal judgment, or unreviewed client-facing output
- A promise to replace your practice management tool
- Licence fees for third-party tools (those stay on your accounts)
Investment
One monthly partner.
3 automations a year
€800/month
- Human approval checkpoints on everything client- or court-facing
- Monitoring and fixes on everything already live
- A monthly review with clear next steps
- A backlog partners can see - not a black box
6 automations a year
€1,500/month
- Human approval checkpoints on everything client- or court-facing
- Monitoring and fixes on everything already live
- A monthly review with clear next steps
- A backlog partners can see - not a black box
12 automations a year
€2,500/month
- Human approval checkpoints on everything client- or court-facing
- Monitoring and fixes on everything already live
- A monthly review with clear next steps
- A backlog partners can see - not a black box
Build and maintenance included, over 12 months. If it isn't working for you, give written notice before month 3 ends - no reason needed. You keep everything we built, and at least one automation will be live by then.
Not ready for a program? One-off project from €500. Exact scope after the free audit.
Free resources
Self-check and read before the audit
FAQ
Straight answers
Ask AI about us
Want to know more?
Show us the bottleneck. We’ll map the fix.
Book a free ops audit. We address the human-approval model early, learn how your firm actually works, name the highest-ROI first build, and agree how we’ll measure it - before you commit to anything.
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