More volume.Same headcount.
We help freight forwarders and 3PLs handle more quote, document, and status volume without adding the same amount of operations headcount.
You get an operations partner on a monthly fee. Each month one build is in progress — an automation, a piece of your website, a voice agent, or part of an internal tool — and everything already running stays monitored, fixed, and improved. Builds are scoped into month-sized increments. Every month ends with a review: what changed, what it saved, what's next.
€2,500 per month
Around your TMS
Your TMS handles the shipments. We handle everything that happens around it — the parts your team still does by hand because no product covers your specific process.
Quote-speed products are commoditized. We lead with operator-specific work: margin rules a human sets, permit and compliance documentation, exception orchestration across tools that never talk, and unknown-route fallbacks that don't block the workflow.
One build.Everything maintained.
Not one build completed — in progress. Scoped upfront so something demonstrable ships every month, even on a multi-month build.
01
One build in progress
Scoped into month-sized increments with a named deliverable each month — never months of silence.
02
Everything live stays maintained
Monitoring, error handling, credentials and APIs, model deprecation, prompt evaluation, cost tuning, vendor schema changes.
03
One monthly review
Six numbers every time: hours saved, response-time change, error rate, workflow health, new manual work found, next three opportunities.
04
A visible queue
What's active, what's next, what shipped, what's being maintained — the backlog you're paying to work through.
€2,500per month
3-month minimum·Then rolling monthly, 30 days' notice
One published price. Local adjustment happens on the call if needed — delivery capacity stays the same.
Most operators start here
Door 1 — The Program
€2,500/month, 3-month minimum. One build in progress at a time, everything maintained, continuous improvement.
Door 2 — Custom project
Scoped and priced separately, higher upfront. Includes 3 months of care, then converts to the program.
Same team, same maintenance either way. The difference is how you pay and what happens after. A project is a bigger payment for one defined thing. The program spreads the cost monthly, costs less overall, and means we keep going — next month another bottleneck is gone.
What does your teamstill do by hand?
Not a service menu — a diagnostic. Check what burns hours today; we'll prescribe what to automate first.
Documents
Data entry from PDFs, classification, validation, generation, chasing missing paperwork
Quoting
Intake, rate lookup, drafting, follow-up on unanswered quotes
Status & comms
Customer “where is it” requests, proactive updates, internal handoffs
Voice & calls
Driver check-ins, ETA collection, routine inbound support
Exceptions
Delays, damages, missing docs, customs holds
Admin & finance
Invoice matching, reconciliation, reporting, reminders
Getting found
Enquiries by email only, no quote estimator, no booking flow
Output is a prescription, not a price: what we'd automate first, roughly what it's costing you now, and a free audit call.
Zakaži besplatan auditWhatever removesthe most manual work
The program is not automation-only. Same monthly fee — the build can be a workflow, a voice agent, a front-door funnel, or an internal tool increment.
Document work
- Extraction and validation — POD, permits, customs, invoices
- Classification and routing by document type
- Generation — filled templates, Word/PDF, compliance forms
- Missing-document chase until paperwork arrives
Quoting and sales
- Structured intake from email or form
- Rate lookup with fallback estimation for unknown routes
- Draft generation with margin rules left to a human
- Follow-up sequences on unanswered quotes
Status and customer comms
- Status sync across TMS, CRM, and customer channels
- Proactive customer updates before they ask
- Drafted responses to “where is my shipment”
Voice agents
- Outbound driver check-ins — location, ETA, exception capture
- Inbound support triage and routing
- Escalation to a human with full context
Website and front-door funnel
- Quote estimator (range or “confirmed within X hours” — never a scrapeable firm price)
- Diagnostic quiz and booking flows
- Intake forms that feed automation instead of an inbox
Internal tools & reporting
- Shared queues and exception interfaces
- Custom app increments when workflows outgrow themselves
- Baseline measurement and KPI dashboards
Strong first builds (by defensibility)
- 1.Document extraction and validation (POD, permits, customs)
- 2.Missing-document chase
- 3.Voice driver check-ins
- 4.Status sync → drafted customer update
- 5.Front-door funnel when acquisition is the bottleneck
- 6.Quote intake → structured request — only if they insist; we don't lead with it
Šta je unutra.Šta nije.
Included
- One build in progress at a time, scoped into month-sized increments
- Continuous monitoring and error handling on everything live
- API, credential, and integration maintenance
- Model deprecation review and prompt evaluation
- Cost and token tuning
- Monthly operations review with metrics
- Maintained, prioritized backlog
- Standard support response
Not included
- A second build in parallel — that's a second track, priced separately
- Emergency same-day response outside agreed hours
- Third-party software licences and API costs (billed at cost, your accounts)
- Data cleanup of legacy records
- Training beyond the team operating the workflows
- Work on systems outside the agreed operational area
Clear commitments.No fake ROI %.
Go-Live Guarantee
If the first build isn't live by the agreed date because of something on our end, we keep working at no extra cost until it is.
Measurement promise
Every build starts with an agreed operational metric, measured before we build. We never guarantee a percentage saving.
Rad u ovomsektoru
Programquestions
Map the operationbefore we prescribe
Free 60–90 minute audit. We probe how your operation actually works, reflect it back in your words, then prescribe the program through that narrative — and scope the first build with a metric it moves.
Deep Audit (€1,000–3,000, credited toward the program) only when the operation can't be mapped in 90 minutes — multi-location, multi-entity, or several disconnected systems.